Cancellation and Refund Policy

Bin-Drop Waste Services (Cap Inv 1 LLC) · Effective October 2026

This policy covers roll-off dumpster rentals booked online at bindropdumpsters.com or by phone. It is part of our Terms and Conditions. The fees here are the same ones in your order confirmation.

Cancelling an order

Cancel by phone at 201-566-7719 or by email to [email protected]. The time we receive your request decides which fee applies.

Putting an order on hold

If your project moves, you do not have to cancel. We can hold your order for up to 30 days and you pick a new delivery date when you are ready. A hold requested by 3:00 PM the day before your scheduled delivery is free. After that, the $150 late-change fee applies, because your truck has already been routed. If you have not picked a new date within 30 days, we treat the order as cancelled and refund it less the $25 fee.

Changing a delivery date or container size

Changes requested by 3:00 PM the day before your scheduled delivery are free. If you change to a different size, we charge or refund the price difference.

Changes requested after 3:00 PM the day before, or on delivery day, carry the same $150 fee as a late cancellation.

Early pickup

Every rental includes 10 days, and day one is delivery day. If you finish early and ask for pickup, there is no refund for the unused days. The included days are part of the price, not a daily rate.

If we cannot deliver

If Bin-Drop does not deliver on your scheduled date for a reason on our side, such as a truck problem, weather that makes delivery unsafe, or our scheduling error, you choose: a full refund with no fee, or a new delivery date. We will tell you as soon as we know.

If our truck arrives and cannot complete the delivery because of something at the site, such as a locked gate, a blocked driveway, or no safe place to set the container, the $250 failed-delivery fee in our Terms applies and the order stays scheduled until we can deliver.

Fees that are not refundable

Once incurred, these charges are not refunded: overweight tonnage, extended rental days, failed delivery or pickup attempts, overfill handling, load balancing, container relocation, priority service, and prohibited-materials charges. Each is described in the Terms and Conditions.

How refunds are paid

Refunds go back to the original payment method. Allow 5 to 10 business days for the refund to appear on your statement, depending on your bank. Orders placed with a coupon are refunded at the amount actually paid; the coupon is not reissued.

Questions